Categories

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via express courier with tracking and drop-off without signature.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Your right to cancel


You  may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.


Return or exchage an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different model if preferred. This offer does not include personalised items or special orders and does not affect your statutory rights.

Please note:

- Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.


 -  The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.


 -  If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs form and parcel itself as we will not accept parcels that incur duty charges.


 -  If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the product.


- Oro Andorra SC do not pay returns postage unless an item is the wrong item or faulty.

OUR RETURN ADRESS IS:

Oro Andorra. Luz Joyas.
  Avenida Aragon 11
44600 Alcañiz (TERUEL)
SPAIN

 

PAYMENT AND TAXES

 We accept online payment in a secure environment by credit card or bank transfer. All transactions are shown in Euros.

All prices quoted on this website are accurate at the time of publication and are quoted in Euros (eur) and where appropriate are inclusive of Spain sales tax (IVA) at the current rate. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 21.0%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. Purchases outside European Community will be tax excluded.

 

DELIVERY POLICY

The default service is Express Courier.

Free delivery for continental Spain for purchases above 50 Eur, outlet items are excluded. Purchases below 50 eur service will be charge to customer

Free delivery to European Community and Spain overseas for purchases above 200 Eur, outlet items are excluded. Purchases below 200 eur service will be charge to customer

Delivery to other countries. Delivery service will charge to customer